John Caldwell
Senior Product Designer
Enterprise SaaS Platforms · Design Systems · Engineering-Aligned UX
Overland Park, KS
SUMMARY
Senior Product Designer with 10+ years designing enterprise SaaS platforms and operational systems. Specializes in complex, multi-role workflows, production-aligned design systems, and data-dense interfaces used by regulated and operational teams. Operates at the intersection of product strategy and engineering execution—partnering with product and engineering leadership to transform fragmented legacy interfaces into scalable product platforms.
CORE SKILLS
Design Systems & Production UX: React component architecture · SCSS architecture · UI state modeling · Design system governance · Tokenized color systems · PR review & implementation alignment
Product & UX Architecture: Enterprise workflow design · Multi-role platforms · Dashboard interfaces · Interaction modeling · Information architecture · Compliance-driven UX · AI-assisted workflow exploration
Leadership & Governance: Cross-functional design leadership · Pattern governance · Engineering alignment · Design review facilitation · Product roadmap collaboration
PROFESSIONAL EXPERIENCE
NeuAnalytics | Principal Product Designer
June 2021 – Dec 2025
• Led end-to-end UX across two enterprise fintech platforms used by Fortune 500 financial institutions for collections, recoveries, and compliance operations, including the zero-to-one design of an agent call management platform.
• Partnered with Product leadership to shape product roadmap priorities and author product vision documents, driving UX transformation across core product workflows.
• Created and implemented the company’s first production-aligned design system within the primary React repository, consolidating fragmented legacy UI into standardized, reusable components.
• Standardized interaction patterns across legacy modules, formalizing validation, loading, empty, and error state behaviors adopted as implementation standards across engineering, product, and QA.
• Contributed production-level React and SCSS, enforcing system consistency through pull-request reviews and targeted code refactoring.
• Reduced feature rework by embedding standardized interaction behaviors directly into product requirements and engineering acceptance criteria.
TFI, Inc (Mainstream Nonprofit Solutions) | Senior Product Designer (Contract)
Jan 2024 – Jan 2025
• Led UX redesign of a regulated case-management platform, partnering directly with the VP of Software Development and Product Owner to align interaction decisions with engineering constraints.
• Applied Material Design patterns within the AngularJS production repository to standardize layout, form behaviors, and state patterns.
• Implemented structural UI components and styling in code to ensure production fidelity.
MarksNelson (Blue Ocean Consulting) | Senior UX Director
Oct 2015 – Apr 2020
• Sole UX lead within a ~20-person product and engineering team delivering B2B SaaS platforms.
• Designed operational SaaS platforms including asset management systems, document management platforms, and internal administrative tools supporting multi-role workflows.
• Directed client workshops and executive alignment sessions to define operational workflows, system requirements, and phased delivery roadmaps.
• Delivered enterprise and mid-market SaaS platforms across industrial, asset management, e-commerce, and professional services domains.
VinSolutions (Cox Automotive) | Manager, Creative Services
Feb 2010 – Oct 2014
• Built and scaled a 30+ designer organization supporting dealership platforms integrated with a proprietary CRM system.
• Directed UX strategy and execution for inventory search and service scheduling experiences across hundreds of dealership websites integrated with a proprietary CRM platform.
• Led enterprise redesign initiatives for Infiniti USA and established OEM compliance and UX standards for Toyota dealership platforms.
• Oversaw brand and compliance governance across distributed dealership properties while maintaining performance and usability standards.
• Drove hiring, team structuring, and delivery governance within a high-volume production environment.
SELECTED PROJECT
Multi-Tenant Scheduling Platform
2025 – Present
• Designing and building a multi-tenant SaaS scheduling platform using AI-assisted workflows to explore scalable permission models and role-based architecture implemented with Next.js and Supabase.
• Implementing protected routing, session management, and production-aligned component structure.
EDUCATION & CERTIFICATIONS
• Kansas City Art Institute — BFA, Illustration & Design
• Scrum Alliance — Certified ScrumMaster